Introduction The question of whether open-source solutions can achieve dominance in customer resource management represents one of the most consequential strategic debates in enterprise system software today. As organizations worldwide grapple with escalating costs, vendor dependency and mounting digital sovereignty concerns, the CRM landscape stands at an inflection point where the fundamental architecture of customer […]
Introduction The open source movement stands at a critical juncture. As European governments draft new strategies positioning open-source as infrastructure for digital sovereignty and, as China deploys open source AI models as instruments of geopolitical influence, a fundamental question emerges that transcends technical considerations. Should the open-source movement pursue software sovereignty or market dominance as […]
Introduction AI-enhanced Customer Resource Management is moving from experimental pilots to the operational core of enterprises. The promise is compelling: more responsive service, radically lower operational costs, and richer, continuously updated intelligence about customers and ecosystems. Yet the risks are equally real: over-automation that alienates customers and staff, dependency on opaque foreign platforms, and governance […]
Introduction The architecture of enterprise computing stands at an inflection point. As artificial intelligence becomes deeply embedded in operational systems, organizations face a fundamental question that extends far beyond technology selection: who controls the intelligence layer of the enterprise? This question has crystallized into the strategic imperative of AI Enterprise System sovereignty – the organizational […]
Introduction Enterprise system migration represents one of the most complex undertakings an organization can face, requiring meticulous orchestration across technology, processes, people, and governance. For Enterprise Systems Groups tasked with navigating these transformations, success hinges not merely on technical execution but on establishing a comprehensive management framework that aligns migration activities with strategic business objectives […]
Introduction Over 50% of multinational enterprises will have digital sovereignty strategies by 2028, up from less than 10% today The contemporary business landscape has witnessed a fundamental shift in how organizations conceptualize and implement customer relationship management systems. Digital sovereignty has emerged as a critical strategic imperative for modern enterprises, representing their ability to maintain […]
Introduction Europe faces an unprecedented information security paradox that extends far beyond the familiar geopolitical threats from China and Russia. The continental commitment to transparency, openness, and democratic accountability – which rightfully defines European civilization – has created vulnerabilities that are being systematically exploited not only by authoritarian state adversaries but increasingly by American technology […]
Introduction The 2026 geopolitical landscape is defined by techno-nationalism, digital fragmentation, and the systematic use of technology as a tool of state power The intersection of technology and geopolitics has transformed digital infrastructure from a purely technical consideration into a strategic asset that determines national autonomy and resilience. As global tensions intensify and major powers […]
Introduction As global geopolitical tensions intensify and regulatory frameworks mature, 2026 emerges as a pivotal year for enterprise system sovereignty. Organizations across Europe and beyond are discovering that digital autonomy represents not merely a compliance checkbox but a strategic imperative that fundamentally reshapes competitive advantage, operational resilience, and technological independence. The confluence of regulatory enforcement, […]
Introduction The era of the “fortress enterprise” – characterized by rigid, monolithic ERP systems that wall off data and stifle innovation – is effectively over. As we finish 2025, a new paradigm is reshaping the corporate technology landscape: the composable, interoperable software ecosystem. This shift is not merely a technical upgrade but a fundamental strategic […]
