Entries by Niall McCarthy

Task-Centric Customer Resource Management in the Age of AI

January 28, 2026 /0 Comments/in , , , /by

Introduction The evolution of artificial intelligence is fundamentally reshaping how enterprises approach Customer Relationship Management. While traditional CRM systems have long served as sophisticated databases for storing customer information and tracking relationships, the emergence of agentic AI and intelligent automation is catalyzing a profound shift toward task-centric architectures that prioritize workflows, outcomes, and autonomous execution. […]

Accelerating Digital Sovereignty Through AI Code Generation

January 27, 2026 /0 Comments/in , , , /by

Introduction Digital sovereignty has emerged as a defining challenge for European enterprises and governments in the twenty-first century. The continent’s dependence on American technology giants creates strategic vulnerabilities that extend far beyond regulatory compliance to encompass economic security, innovation capacity and geopolitical autonomy. While Europe houses robust engineering talent and world-class research institutions, a persistent […]

How Much Open Source Code Will Be AI-Generated?

January 26, 2026 /0 Comments/in , , , /by

Introduction The open-source software ecosystem stands at an inflection point. Across major technology companies, developer communities and enterprise environments, artificial intelligence is fundamentally reshaping how code is written and reviewed. The data emerging from 2025 reveals a transformation accelerating far faster than most anticipated, raising profound questions about the future composition, governance and security of […]

Implementing Sovereign AI Enterprise Telemetry

January 23, 2026 /0 Comments/in , , , /by

Introduction The intersection of artificial intelligence and data sovereignty represents one of the most critical strategic challenges facing enterprise technology leaders today. As organizations deploy increasingly sophisticated AI systems across regulated industries and multiple jurisdictions, the imperative to maintain complete control over operational telemetry has evolved from a compliance checkbox into a foundational requirement for […]

Reality Check: Can European AI Achieve 100% Sovereignty?

January 21, 2026 /0 Comments/in , , , /by

Introduction The question of whether European artificial intelligence can achieve complete sovereignty has become one of the most consequential strategic debates shaping the continent’s technological and economic future. As the European Union launches ambitious initiatives like the €200 billion InvestAI program, the Apply AI Strategy and a network of AI Gigafactories, European policymakers increasingly frame […]

AI Agents as Enterprise Systems Group Members?

January 20, 2026 /0 Comments/in , , , /by

Introduction Enterprise Systems Groups stand at a critical inflection point. As organizations accelerate AI agent adoption – with 82% of enterprises now using AI agents daily – a fundamental governance question emerges i.e. should autonomous AI agents be granted formal membership in the Enterprise Systems Groups that oversee enterprise-wide information systems? This question transcends technical […]

Customer Resource Management Must Remain Human-Centric

January 19, 2026 /0 Comments/in , , , /by

Introduction The promise of Customer Relationship Management systems has always been straightforward: harness technology to build stronger, more profitable customer relationships. Yet beneath the surface of this seemingly simple value proposition lies a troubling paradox. Despite billions of dollars invested annually in CRM platforms and implementation services, between 50 and 63 percent of CRM initiatives […]

Corporate Solutions Redefined By “Slack As The Org Chart”

January 16, 2026 /0 Comments/in , , , /by

Introduction The traditional organizational chart, with its neat boxes and hierarchical lines, has long served as the architectural blueprint for corporate structure. Yet this static representation increasingly fails to capture how modern organizations actually function. A profound shift is underway, crystallized in a philosophy that communication platforms like Slack are not merely tools overlaying existing […]

The Enterprise Systems Group And AI Code Governance

January 15, 2026 /0 Comments/in , , , /by

Introduction The integration of artificial intelligence into software development workflows represents one of the most profound technological shifts in enterprise computing history. Yet this transformation arrives with a critical paradox that every Enterprise Systems Group must confront i.e. the very tools promising to accelerate development velocity can simultaneously introduce unprecedented security vulnerabilities, intellectual property risks […]

Can Open-Source Dominate Customer Resource Management?

January 14, 2026 /0 Comments/in , , , /by

Introduction The question of whether open-source solutions can achieve dominance in customer resource management represents one of the most consequential strategic debates in enterprise system software today. As organizations worldwide grapple with escalating costs, vendor dependency and mounting digital sovereignty concerns, the CRM landscape stands at an inflection point where the fundamental architecture of customer […]