Theoretically, any business process can be automated. It’s a question of capturing the logic correctly and encoding it in an appropriate manner. This can be via visual builds, flow diagrams or scripting. Ultimately, it’s all about being results-oriented. Are you building a CRM suite or a service solution? Do you want to create custom business […]
Digital Transformation rewrites business models by making them more flexible and responsive to organisations’ evolving customer, supplier and partner landscapes. A digital transformation strategy assembles and co-ordinates the critical components of your business, enabling process and workforce agility in the face of constant market change. Not so long ago, the world of business software was […]
Implementing a digital transformation strategy can be a daunting task. However, given the global economy’s current state, it may also be essential to your business survival. Whether you need to collaborate with dealers and distributors, overhaul management healthcare solutions, build connected schools or deliver a new digital borrowing journey, there’s a good chance that digital […]
Digital transformation examples can be wide and varied. Naturally, digital transformation in banking is a different use case to digital transformation in healthcare. The choice of a digital transformation strategy also counts. For example, a project executed over a long period may be easier to change manage, but more expensive in direct financial terms. However, […]
Government digital infrastructures are renowned for being: Rich in data Complex Full of legacy systems Not joined up Of course, it’s not all true. It can’t be. For example, cities such as Barcelona and Amsterdam are known for having forward-looking IT postures. The governments of states such as Germany and Singapore have excellent reputations when […]
Wikipedia defines Case Management as “…the co-ordination of services on behalf of an individual person who may be considered a case in different settings such as health care, nursing, rehabilitation, social work, disability insurance, employment and law.” A great case management solution give your organisation the tools to evolve and include these different settings. This […]
Prototyping apps is a really useful activity for many reasons. For example, it can help your organisation: Understand potential complexity in a proposed app Get concept buy-in from key stakeholders or customers Improve project co-ordination Clarify user journeys and user interfaces Highlight skill shortages Deliver a total cost of development and ownership for a full […]
Customer Relationship Management and Enterprise Resource Planning are, naturally, related technologies. CRM is all about driving your business towards a customer-focused approach. ERP is much more about taking a financial and logistics oriented view over your organisation operates. The two fields of CRM and ERP are not incompatible. The opposite is actually the case. More […]
So “CRM” stands for Customer Relationship Management. However, the practice is that the term is vaguely defined, with many competing interpretations of what it should mean. Clearly, it’s about having a customer-focused approach, but what makes a great modern CRM, be that a free CRM or otherwise?
CRM is Expensive Open-source CRM is all just old forks of SugarCRM Open-source CRM doesn’t scale A great CRM allows your organisation to concentrate on a customer-focused approach An Open-Source Low-Code Development Platform gives your CRM more flexibility The best free CRM uses standardised technology A real open-source Salesforce alternative exists
