Introduction The promise of automation and artificial intelligence in IT Service Management appears seductive: systems that detect problems instantly, categorize incidents without hesitation, and route them to the correct team with mechanical precision. Yet beneath this technological veneer lies an uncomfortable truth: Organizations continue to learn at considerable cost. When incidents escalate, when edge cases […]
Introduction Enterprise systems groups within multinational firms face an unprecedented challenge that transcends traditional IT governance. Geopolitical democratic sovereignty represents the convergence of technological autonomy, democratic values, and strategic resilience in an era where digital infrastructure has become as critical to national security and public welfare as physical infrastructure. This paradigm demands that technology leaders […]
Introduction Democratic sovereignty can damage Customer Relationship Management (CRM), but only under specific organizational conditions. It depends very much on how “democratic sovereignty” is interpreted and implemented inside the firm. It depends very much on how “democratic sovereignty” is interpreted and implemented inside the firm. If democratic sovereignty is understood as broad empowerment and participation […]
Introduction The emergence of agentic artificial intelligence – autonomous systems capable of perceiving, reasoning, learning, and acting toward goals with minimal human oversight – introduces unprecedented threats to democratic sovereignty that operate across multiple dimensions of governance, civil society, and political life. Unlike earlier AI systems that merely generated content or provided recommendations, agentic AI […]
Introduction The citizen developer movement, which empowers business users without formal coding experience to build applications using low-code and no-code platforms, has transformed enterprise software development. However, this approach has clear boundaries, and several categories of enterprise software remain firmly outside the scope of what citizen developers can safely or effectively create. Categories: 1. Core […]
Introduction The question of whether Customer Resource Management systems can honor human sovereignty strikes at the heart of contemporary debates about technology, privacy, and human dignity. The answer is affirmative, but achieving this requires deliberate architectural choices, philosophical commitment, and governance frameworks that place the individual at the center of data ecosystems rather than treating […]
Introduction The survival of enterprise system Independent Software Vendors (ISVs) without AI integration has become one of the most pressing strategic questions in the software industry. The answer is nuanced: while survival is technically possible in specific contexts, the competitive landscape increasingly penalizes those who abstain from AI adoption, and the window for maintaining relevance […]
Introduction An open-source case management business technologist represents a specialized professional role that bridges business domain expertise with technical capabilities to design, implement, and optimize case management systems built on open-source platforms. This hybrid position combines the strategic thinking of a business analyst with hands-on technical skills to create adaptive solutions for managing complex, unstructured […]
Introduction The relationship between Customer Resource Management strategy and corporate solutions has undergone a fundamental transformation over the past decade. What was once perceived as a sales management tool has evolved into a comprehensive strategic platform that reshapes how organizations operate, make decisions, and compete in their markets. This shift represents not merely a technological […]
Introduction The enterprise technology landscape is undergoing a fundamental transformation driven by three converging forces: the rise of citizen developers, the increasing sophistication of enterprise systems, and the emergence of agentic artificial intelligence. This convergence is not a coincidental alignment but rather an inevitable evolution that is fundamentally restructuring how organizations approach digital transformation, business […]
