Cross-Application and Federated Automation with Corteza Corredor

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5 August 2019
Cork, Ireland

Planet Crust has announced the impending release of Corteza Corredor, its new backend technology for cross-application and federated workflow automation.

“The original philosophical intent behind Planet Crust was for the platform to be a seamless three way marriage between identity, communication and business logic” says Niall McCarthy, CEO of Planet Crust. “While Corteza’s flexible and scalable micro-service architecture helps make it the ideal private cloud technological alternative to Salesforce’s centralised public cloud, Corredor delivers on our philosophical intent”.

What is Corteza Corredor?

Corteza Corredor is a trigger-based automation plugin designed specifically for the Corteza open-source low-code platform. Corredor adds more safety, resilience, consistency and flexibility to the existing front-end javascript automation engine that ships with Planet Crust’s CRM Suite and Corteza Low-Code platform by default. Extending your key CRM and Case Management solution workflows across your entire Corteza deployment and beyond is about to become a reality.

Automations Across Planet Crust’s CRM Suite and Corteza Low-Code Applications

Corteza Corredor will enable customers to build automations and CRM workflows across any Corteza low code-based component or namespace, reducing duplication of effort and maximising synergies between your Corteza’s applications.

Federated Automation Across Instances of the Corteza Platform

Via Corteza API’s it will be possible to generate automation actions across different instances of the Corteza low-code platform, opening up a world of opportunity for efficient third party collaboration. With Corteza Corredor, your organisation can share native Corteza data anonymously and securely, decouple critical records-based systems gradually and smoothly, or simply deploy multiple free-standing systems with tight data inter-relationships.

Version Control with Git Integration (Coming Soon!)

To help protect your organisation and deliver clear version control over your automations, HTTP support for Git-based repositories will be included with Corredor. The truly flexible enterprise needs to be able to examine, re-use, evolve and even roll back its business logic easily and safely. Combined with Corteza Low Code’s unlimited namespace feature, Corredor delivers the complete business logic automation solution.

In line with Planet Crust’s open source policy, all software code for Corteza Corredor will be contributed to the Corteza project at https://www.cortezaproject.org where it will be freely available to users on a permanent basis.

Corteza Corredor will be released in early September 2019.

9 Reasons why Crust’s CRM Suite is the True Salesforce Alternative

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Many CRM applications claim to be an alternative to Salesforce, the cloud-only market leader, but very few can actually justify this claim. Planet Crust’s CRM Suite has been designed to be superior in many ways to Salesforce whilst delivering a competitive feature set. If you’re looking for a Salesforce alternative, here’s why Planet Crust’s CRM Suite should be the top of your list. Read more

Crust Technology Announces “Crust Service Solution”

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16 July 2019
Cork, Ireland

Crust Technology, the driving force behind the most advanced open source CRM in the world and the No. 1 private cloud alternative to Salesforce, has announced the upcoming release of Crust Service Solution.

Crust’s Service Solution will deliver the following feature set:

  • Agent console with 360 degree view of any customer
  • Advanced Case Management with integrated omni-channel communications
  • Attachments Management
  • Products Module
  • Service Level Agreement (SLA) Tracking and Monitoring
  • Knowledge Base
  • Integrated Response Templates
  • Dashboards
  • Escalation Automation
  • Scripts Module
  • Self-service Portal
  • Integration with the Corteza Application Ecosystem
  • Skills module for intelligently and automatically assigning tasks to the most appropriate staff member
  • Complete integration with Crust’s CRM
  • Mobile ready

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Customer Identity and Access Management with Crust’s CRM Suite

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With Crust’s CRM Suite customer engagement is secure and seamless. It is built on Corteza – a low-code open-source digital work platform. Of course, having an Identity and Access Management specialist investing in your business helps. Corteza is part owned by DAASI International, Europe’s leading open source IAM consultancy. Balancing customer security with convenience is an important design goal in Corteza which has been expertly implemented by DAASI International and the Crust Technology team.

Here are some of the key features for enterprises: Read more

The Best Customer Service Experience is Built on Corteza

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Building a great customer service platform is no easy task. Mapping customer experience and user journeys is complex and ever-changing. Ensuring your technology keeps up requires a platform sufficiently flexible and extensible – but it can’t be a headache to maintain either. Unifying identity, customer records, communications and interactions, marketing requirements, processing queries and complaints and delivering varied customer engagement applications securely requires the right tools at your disposal.

As the world’s most advanced open source CRM and the No. 1 secure private cloud alternative to Salesforce, Crust’s CRM Suite delivers a unified approach to co-ordinating and simplifying the customer user experience for both your organisation and its customers.

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Why choose Crust and Corteza?

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“Because Customer and User Trust are Sacred!”

I’ve been asked a good number of times over the last few days why Crust Technology decided to donate all its software intellectual property to the Commons Conservancy Foundation and created Corteza “The Digital Work Platform for Humanity”. Why give away what many tech businesses consider to be the crown jewel in their commercial portfolio?

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CIB and Crust Technology announce partnership to create the LibreOffice Online “Corteza” distribution

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Munich, Germany
20 June 2019

CIB and Crust Technology today announced a partnership to create the LibreOffice Online “Corteza” distribution, a free production grade release of the LibreOffice Online software. All software development will be carried out within The Document Foundation, the custodian of the LibreOffice project, while packages will also be made available via Corteza, the Digital Work Platform for Humanity and upstream distribution of Crust.

“As one of the principal long-term contributors to LibreOffice, CIB were the obvious choice of partner for this project” says Niall McCarthy, CEO of Crust Technology. “We’re excited to play our part in building a top class LibreOffice Online integration for the completely free and independent Corteza project by helping with various user interface and user experience improvements within LibreOffice Online and by providing the necessary storage and identity infrastructure within Corteza”.

“We’re very excited about this opportunity, with the vast functionality and potential oFreef LibreOffice Online being delivered in Corteza” remarks Thorsten Behrens, head of the LibreOffice team at CIB. “ software took its time, but this marriage of LibreOffice and Corteza certainly delivers on a bright future for private Digital Work platforms. We are proud to enable users to make use of Open Formats, giving them full control over their content and data”.

The LibreOffice Online “Corteza” distribution is targeted for release at the beginning of September 2019. At the same time a version for enterprises of “LibreOffice Online powered by CIB” will be made available for the commercial Crust platform.

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Crust Technology donates Corteza, “The Digital Work Platform for Humanity”

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Date: 20 June 2019
Place: Amsterdam, Netherlands

Crust Technology (www.planetcrust.com) today announced that it is contributing all of its private cloud software infrastructure to the Commons Conservancy Foundation. The independent project will be named “Corteza” and marketed as “The Digital Work Platform for Humanity”.

A modern cloud architecture written predominantly in Golang and Vue.js, Corteza delivers powerful CRM, Urban Data Platform and Low Code Development platform for building records-based management systems.

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