How Digital Transformation is Rewriting Business Models

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Digital Transformation rewrites business models by making them more flexible and responsive to organisations’ evolving customer, supplier and partner landscapes. A digital transformation strategy assembles and co-ordinates the critical components of your business, enabling process and workforce agility in the face of constant market change.

Not so long ago, the world of business software was dominated by Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM). Questions such as “What is a BPMN engine?” entered the equation, naturally, but inevitably in the context of the two powerhouse domains. Long-term business logic was embedded at the heart of day-to-day operations to maximise the efficiency of repeatable tasks. Read more

How to Jump-start a Digital Transformation

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Implementing a digital transformation strategy can be a daunting task. However, given the global economy’s current state, it may also be essential to your business survival. Whether you need to collaborate with dealers and distributors, overhaul management healthcare solutions, build connected schools or deliver a new digital borrowing journey, there’s a good chance that digital transformation has a significant role to play in your organisation. Read more

How much does Digital Transformation cost?

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Digital transformation examples can be wide and varied. Naturally, digital transformation in banking is a different use case to digital transformation in healthcare. The choice of a digital transformation strategy also counts. For example, a project executed over a long period may be easier to change manage, but more expensive in direct financial terms. However, an all-in-one and shorter project might be less costly in dollars but may disrupt your business activities. Read more

How do we Implement Government Digital Transformation?

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Government digital infrastructures are renowned for being:

  • Rich in data
  • Complex
  • Full of legacy systems
  • Not joined up

Of course, it’s not all true. It can’t be. For example, cities such as Barcelona and Amsterdam are known for having forward-looking IT postures. The governments of states such as Germany and Singapore have excellent reputations when it comes to technological outlook. Read more

What is the Full Meaning of CRM?

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So “CRM” stands for Customer Relationship Management. However, the practice is that the term is vaguely defined, with many competing interpretations of what it should mean. Clearly, it’s about having a customer-focused approach, but what makes a great modern CRM, be that a free CRM or otherwise?

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Amazon Honeycode? A Feature-Poor Alternative to Crust Low-Code

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You may heard that Amazon is dipping its toe in the No-Code/Low-Code market. It’s worth mentioning that it’s early days for Honeycode and the offering is still in beta. However, on the evidence so far, it’s aimed at very small businesses and limited use cases. This is definitely not Amazon aiming for the enterprise market.
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Key Skills for the Successful Salesperson

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We can all identify who’s doing well in the Sales Team. All we need to do is check out their results and activity in the CRM Suite. We can see the effort going in and what they result in.

A good part of their results will be because of said effort. Sales persons consistently do lots of things that result in closing deals. We will look at what these habits are later. Success in Sales is a reflection of two key things.

  1. Strength of the person’s hard skills
  2. Strength of the person’s soft skills.

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How Can I Make My Own App For Free?

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As the leading, advanced open-source CRM Suite, Crust delivers a user experience and feature set over and above the likes of Salesforce and Microsoft Dynamics365. At the same time, as the premium Golang CRM, it delivers performance and reliability at scale. And via its Corteza community, it delivers free CRM software with an unprecedented level of freedom and value. That’s because the Crust’s CRM Suite is powered by its own low-code platform – Corteza.

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What is a Customer-Focused Approach?

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Digital transformation strategy is hard to get right.

“A customer-focused approach demands that your organisation orients its processes and services around what matters most to its clients. It should do so in a manner which generates the maximum medium to long-term growth for your business”

Note the absence of “short-term” in the above statement. That’s because a digital transformation strategy is an investment in your business. You can’t cheat at it and shouldn’t try. For instance, scanning a list of free CRMs is no substitute for thinking hard about your customer needs and evolvution. Nor is picking an open-source CRM off the shelf and just going to the trouble of setting it up.

Planet Crust has much experience providing services in this domain. A customer-focused approach means you must do some serious analysis of:

  1. The Market;
  2. Technology;
  3. Your Customer Requirements.

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When to use Rapid Application Development?

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Corteza is widely known for the excellence of its CRM Suite, the leading open-source alternative to Salesforce. Much of its strength comes from the fact that its build process was inspired by the “Lightning” low-code platform. However, Corteza did add some extra features and user friendliness not present in Salesforce.

The Corteza Rapid Application Development platform is the ideal companion for enabling your digital transformation strategy. Or, for simply building once-off business applications. This is because Corteza delivers a Rapid Application Development environment with the best of “no-code low-code” practices. Read more