Who we are
Planet Crust is a trademark from Crust Technology Limited. Crust Technology Limited is registered in Ireland, with the registration number 644181. Our website is https://www.planetcrust.com.
Crust Technology Ltd.
Unit 1G, The Atrium
Blackpool Business Park
Blackpool, Cork
Republic of Ireland
What personal data we collect and why we collect it
Website forms
We have four online forms:
- Contact us form
In this form, we request personal data to be able to respond to your query. - Trial form
In this form, we request personal data to provide a customized trial and to send out several automatic emails during the trial period, in which we explain how Planet Crust can be used. We also provide our sales department with the personal data, so that they may reach out to ask for trial feedback or Planet Crust services questions. Finally, we also use the data for statistical reporting regarding our web activities. We provide the option to opt-in for monthly up-to-date info about Planet Crust releases or Planet Crust support options, and only if the visitor selects those, they will receive those mailings. - Newsletter form
In this form, we request personal data to be able to send a monthly newsletter. - Payment form
In this form, we request personal and payment data to manage payments regarding Planet Crust services.
Comments
Our website has a news section where visitors can leave comments. When visitors leave comments on the site we collect the data shown in the comments form, the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Cookies
Cookie declaration last updated on 09/11/2021
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. Cookies are used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Understand and save user’s preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We use the third-party service Google Analytics that track this information on our behalf.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Strictly necessary (0)
Strictly necessary cookies help make a website navigable by activating basic functions such as page navigation and access to secure website areas. Without these cookies, the website would not be able to work properly.
Functional (3)
Functional cookies make it possible to save information that changes the way the website appears or acts. For instance your preferred language or region.
| Name | Provider | Purpose | Expiry |
|---|---|---|---|
| pll_language | www.planetcrust.com | Remind the selected language on the website. | 1 year |
| cookie_notice_accepted | www.planetcrust.com | Remind if the cookies notice has been accepted. | 6 months |
| PHPSESSID | www.planetcrust.com | Allows the CMS system, which renders each page on this website, to know which pages it has rendered during your browsing session. | Session |
Statistical (5)
Statistical cookies help the website owner understand how visitors interact with the website by collecting and reporting information.
Anonymous analytics cookies – [Google Analytics] (“_ga, _gat, _gat_gtag_UA_xxx-xxx, _clck”)
Google Analytics is a system used by many websites to record anonymous information about who visits a website. Google set two different cookies with expiry dates ranging from 10 minutes to 2 years. These cookies are used mainly to differentiate between first-time visitors to a website and repeat visitors. They do not contain any personally identifiable information. You can find out more about how Google use cookies at http://www.google.com/intl/en/analytics/privacyoverview.html. You can also review Google’s Privacy Policy on analytics here http://www.google.com/analytics/learn/privacy.html. You can opt out of Google Analytics on all sites by installing this browser plugin http://tools.google.com/dlpage/gaoptout.
Anonymous analytics cookies – [Clarity] (“CLID”)
Microsoft Clarity is a analytics product that helps website managers improve their website experiences by better understanding site visitor behavior. Clarity captures the user interactions on the website such as how the page has rendered and what interactions your user had on your website such as mouse movements, clicks, scrolls, etc. The code to capture this information is open source and available on GitHub. Sensitive data, such as emails, are masked, preventing them from being sent to external servers. For more information, see Microsoft Privacy Statement.
| Name | Provider | Purpose | Expiry |
|---|---|---|---|
| _ga | .planetcrust.com | Google Analytics cookie. Collects information about the users and their activity on the website for analytics and reporting purposes. | 2 years |
| _gid | .planetcrust.com | Google Analytics cookie. Collects information about the users and their activity on the website for analytics and reporting purposes. | a day |
| _gat_gtag_UA_xxx-xxx | .planetcrust.com | Google Analytics cookie. Collects information about the users and their activity on the website for analytics and reporting purposes. | Expires immediately |
| _clck | www.planetcrust.com | Google Analytics cookie. Collects information about the users and their activity on the website for analytics and reporting purposes. | 1 year |
| CLID | www.clarity.ms | Microsoft Clarity cookie. Collects information about how visitors use the website for analytics and reporting purposes. | 1 year |
Marketing (7)
Marketing cookies are used create user profiles, or to track the user on a website or across several websites for similar marketing purposes.
Mautic cookies (“mautic_device_id, mautic_session_id, mautic_referer_id, mtc_id, mtc_sid, 5e71f045527fa495aa14718a295013cc, a3ts71fpowlotzr21f1tst6”)
These cookies are used to detect how visitors engaged with the website, in order to improve the information we provide on the website or through marketing campaigns. Visitors that choose not to engage with any website form or email-link will remain anonymous.
| Name | Provider | Purpose | Expiry |
|---|---|---|---|
| mautic_device_id | marketing.planetcrust.com | Marketing cookie by Mautic. | 1 year |
| mautic_session_id | marketing.planetcrust.com | Marketing cookie by Mautic. | 1 year |
| mautic_referer_id | marketing.planetcrust.com | Marketing cookie by Mautic. | Session |
| mtc_id | marketing.planetcrust.com | Marketing cookie by Mautic. | Session |
| mtc_sid | marketing.planetcrust.com | Marketing cookie by Mautic. | Session |
| 5e71f045527fa495aa14718a295013cc | marketing.planetcrust.com | Marketing cookie by Mautic. | Session |
| a3ts71fpowlotzr21f1tst6 | marketing.planetcrust.com | Marketing cookie by Mautic. | 1 year |
Controlling or deleting cookies
Depending on which web browser you use it is possible to control how cookies are used or to delete existing cookies from your computer. You can find instructions on how to control the use of cookies, or remove cookies from your computer at http://www.aboutcookies.org.
All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful, otherwise, you should use the ‘Help’ option in your browser for more details.
- Cookie settings in Firefox
- Cookie settings in Chrome
- Cookie settings in Internet Explorer
- Cookie settings in Safari
Please remember that if you delete or restrict cookies from this website you may not be able to experience the full benefit of some of the features and services this website has to offer.
Crust mobile apps
We don’t receive any data from Crust mobile applications, such as the Crust Android App. The user decides what (self hosted) server he wants to connect to to store text data and images. Only if the user selects a server hosted by Crust itself (for example, the online demo of Crust) we will store text data and images on our server.
Who we share your data with
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include Crust partners and other parties who assist us in operating our website, conducting our business, or serving our users, as long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses, like aggregated statistics (number of visitors in a month) or trends (“we see an increase in website visits”).
How long we retain your data
We will only retain your Information for as long as is necessary for the purpose or purposes for which we have collected it. The criteria that we use to determine retention periods is determined by the nature of the data and the purposes for which it is kept. For example, if we receive your Information through a “request a Crust demo” form, we will retain your data for as long as you have access to the demo. If we receive your Information following a request for assistance, information or quotation for our products or services, we will retain your data for as long as is necessary to process your request or generate a quotation and for as long as you are an active sale prospect (i.e. have not communicated your intention not to engage with Crust). We will also maintain your data for statistics related to business lead activity and quotations.
What rights you have over your data
We would like to make sure you are fully aware of all of your data protection rights. Every visitor is entitled to the following:
The right to access – You have the right to request us for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@planetcrust.com
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more here.
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
- On our Privacy Policy Page
Can change your personal information:
- By emailing us
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices, should a data breach occur we will notify the users via email within 7 business days
We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions.
- NOT use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email. Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM we agree to the following:
- NOT use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
Unsubscribing
If at any time you would like to unsubscribe from receiving future emails follow the instructions at the bottom of each email and we will promptly remove you from correspondence by that tool. Note that you have to unsubscribe separately from our newsletter and our marketing automation tool.
How does our site handle Do Not Track signals?
We honor Do Not Track signals when a Do Not Track (DNT) browser mechanism is in place.
Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on November 11, 2021.
How to contact us
If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at info@planetcrust.com
Or use the contact us form: Contact us
