Posts

How Important is Web Accessibility?

/0 Comments/in /by

Do you know what the idea behind the development of the internet was?

To provide everyone with quick access to data and programs from any location! And this includes people with disabilities (PWDs) as well. Studies reveal that one out of every seven people having disabilities often finds it difficult to surf over the internet or get access to certain web-based apps. This is where web accessibility plays a crucial role in providing equal access to all the resources available over the web.

How? Let’s dive into the world of accessible apps and find out. Read more

Why Choose Rapid Application Development?

/0 Comments/in /by

Imagine a simple scenario. Your client approves the process and timeline for a particular project. Your team is halfway through the project, and suddenly the client has some change in plans! All your efforts go in vain, and you need to start from scratch. A massive blow, isn’t it?

But when it comes to software development, Rapid Application Development (RAD) comes to the rescue. Often the changing business demands and fluctuating market structure enforces to make changes in the architecture of the software. Let’s see how development models that are more effective and flexible like RAD come in handy. Read more

What is Finance Management Software?

/0 Comments/in /by

In this smart, agile, and tech-savvy world, there’s hardly any sector left that hasn’t got the magic touch of technology. With every new day, we see one or the other field that has made significant advancement with the help of technology and its excellent tools.

Are the finances of your organization automated?

Has your organization taken a step ahead with modern technology or still wasting your time with pen and paper in wealth management?

If not, then perhaps your organization needs a helping hand for the efficient management of your finances and gaining customers’ trust. Let’s see how finance management software can be just the perfect solution for you. Read more

Why Customer Service Matters in the Healthcare Industry

/0 Comments/in , , /by

Typically, customer service is a vital metric to be considered while establishing a sustainable brand presence in any industry. About 32% of loyal customers might abandon your brand after one bad experience. But this figure becomes even more volatile when it comes to the healthcare industry. While considering patient care, there are various hospitality factors that add up to the overall customer experience. Thus, healthcare professionals need to focus on strong customer relationship management to bolster their business and highlight their brand. Read more

How Does CRM Software Help Large Companies?

/0 Comments/in /by

As businesses grow, a whole new set of challenges start appearing at the horizon. Workflows become more complex, teams enlarge, and business integration becomes a challenge. Brand reputation becomes a critical factor, and hence, customer satisfaction comes at a pivotal focus. The capacity to create order amidst several systems and software is essential to develop. With all these multilateral factors in hand, large companies have to embark upon the road to growth and success constantly. Read more

How is Cloud Computing Used in Healthcare?

/0 Comments/in , , , /by

Rising at a CAGR of 5 % from 2019-23, the healthcare industry is certainly one of the most rapidly evolving sectors in the economy. Owing to the various drivers like the aging population, infrastructure investments, eruption of chronic diseases, etc., the demand, as well as supply of the healthcare sector, continues to grow. Over time, with digital disruption, the focus is shifting towards the IT healthcare industry. All these forces combine to give rise to the role of cloud computing in the healthcare industry. Read more

What are the steps to introduce CRM in your company?

/0 Comments/in , /by

Firstly, congratulate yourself for having crossed the first and the biggest barrier – choosing to opt-in for a CRM. You are about to unleash a huge business transformation. Your CRM will soon replace all your slow, manual tasks with lightning speed automation. It will allow you to get rid of the myopic view of your customers and unveil the incisive data points. Your customer relationship management software would literally amplify your customer engagement and nourish your customer relationships. But before all of that happens, you need to set it up the right way.

No lesser than 3 years ago, the CRM failure rate was anywhere between 18% and 69% on average. The figures raise the need to follow a sustainable approach to plan and implement your company CRM. Read more

What Does CRM Stand for in Finance?

/4 Comments/in /by

As soon as we bring the term ‘finance’ into the frame, the backdrop depicts professionalism, trust, and credibility at its best. Any business in financial services relies on the pillars of integrity and customer trust. There exists a very delicate and yet, an integral relationship between financial service providers and clients. All of these factors make up for the need and significance of digital transformation in the financial services industry. That’s when a CRM is launched into the picture.

Similar to any other industry, CRM stands for Customer Relationship Management in finance as well. Owing to its extreme necessity in the financial services industry and the huge potential in CRM, it becomes a dire need for digital transformation in banking and other financial establishments. Read more

Is There Any Free CRM Software?

/0 Comments/in , /by

Are your sales teams still working on tables and spreadsheets? Do you still use emails and other conventional means to keep track of your team’s progress? Well, if this is true for your business, it is a sign of danger.

The danger here lies in the fact that manual processes of managing leads and customers slacken the pace of the entire organization. Customers start getting frustrated, teams lose their time and efforts in sluggish paperwork, and eventually, customer relationships degrade. Read more

What are the Steps to Digital Transformation?

/0 Comments/in /by

The irony of the uncertainty posed by the pandemic is such that, today’s business decisions determine tomorrow’s fate. Digital business transformation is evidently imperative, owing to the changing horizon of the technology-business relationship. Most businesses readily acknowledge the importance of digital transformation, but many of them are still caught up in the arena of late adoption. The cacophony of outdated processes and legacy IT systems seems too loud for them to switch the scale to high-end digital sovereignty.

At Planet Crust, we observed this trend and hence brought up this step-by-step process that can help you jump-start a digital transformation strategy right away: Read more