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Which Companies Use CRM Software?

In a world where technology answers most problems, there is no doubt about the fact that businesses are looking for IT solutions to the problems they face while handling their customer relationships. A few delayed responses and one can see a considerable dip in the customer retention index. Customer relationships continue to be sensitive, and companies have been trying to enhance their customer experience in their own ways. No wonder, the fastest-growing software industry – CRM, is the resolution for all these bottlenecks. Read more

What Are Examples of Case Management?

If there’s something that unites healthcare, law firms, educators, and business professionals, it’s case management. Essentially, case managers are subject matter experts, navigators, and confidants who can deliver their expertise on a complex issue and unwind the tangle. Case management, in simple terms, is quite similar to a business problem-solving approach that requires various data inputs and analyses to derive certain conclusions or reach a point of resolution. Read more