In a world where technology answers most problems, there is no doubt about the fact that businesses are looking for IT solutions to the problems they face while handling their customer relationships. A few delayed responses and one can see a considerable dip in the customer retention index. Customer relationships continue to be sensitive, and companies have been trying to enhance their customer experience in their own ways. No wonder, the fastest-growing software industry – CRM, is the resolution for all these bottlenecks. Read more