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What is customer retention?

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Every company wants to grow, and an important aspect of business growth is customer retention. Just a 5% boost in customer retention can increase a company’s profits by 25% to 95%. With such high returns of investment, it is no wonder that companies are investing in the best customer retention tools and strategies they can find.

Customer retention, by definition, refers to how much power a company has over retaining its customers, i.e. making the customers come back to do business with it. A company with a high customer retention rate continues to grow and get bigger as they take in more customers. Read more

What does an HR department do?

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Even with the sudden surge in automation and machine learning, human resource still remain an indispensable part of organizations. With only 14% of departments daring to invest in artificial intelligence, humans continue to be at the centre of all corporate functions and emotional intelligence continues to be one of the most influential features of employee management.

The HR approach operates on the notion that employees are more than just workers. They have their own sets of challenges, aspirations and motivations to cater to. This brings in the need for a department dedicated to managing these needs and aspirations and if possible, use them for the benefit of the employee and the company.

The HR department of a company is dedicated to catering to the needs and aspirations of the employees. It manages the time schedules, delegates work and makes decisions about disciplinary actions. Along with general human resource management, the HR department has the following functions:

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What is a tree menu?

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An application is of no use if it takes hours for the users to find the content they need. With 94% of consumers demanding easy navigation on websites, instant navigation options are crucial for having successful apps and websites. Thankfully, digital menus eliminate this crippling need to scroll through lines of data to find the content and tools you need. Holding paramount importance in data organization, menus can be of any structure depending upon the type of software you are using.

A tree menu is a menu type that follows a hierarchical structure of data presentation. It enables you to categorize data items based on the kind of tasks, products, functions etc. In the apps you create with a low-code platform, you can add, modify and customize these categories and subcategories by editing records and pages. Read more

What are price books?

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With globalization reigning over the business world, companies have started expanding their reach internationally. But this market diversification has led to many production and distribution challenges. The cost of selling is not the same across the globe, nor is it the same for different sectors. To tackle these challenges, price books are used.

Price books is a system that allows companies to sell different products to various types of customers. This means that you will have different prices for different continents, countries and sectors. The system is extremely relevant and is used by many leading MNCs. 26% of total businesses consider the competition or the market when setting their prices. Read more

How can you work remotely with open-source?

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Remote work has become a necessity in the corporate world. With the pandemic giving way to a striking shift in the corporate paradigm, organisations are now favouring remote work over office work. Just today, Salesforce announced that they’ll give their employees the possibility of working from home permanently.

But while an onlooker will simply attribute its success to the pandemic, remote work has actually gained popularity on its own in the past decade. With Gartner reporting an increase of almost 173% in remote work between 2005 and 2018, it is clear that remote work existed and thrived long before COVID-19 forced it upon us. An example close to home is that in Crust, the majority of the team already worked from home every day, long before the pandemic.

How can you work from home? Open-source software can help you. There are several benefits. Read more

What is a Kanban Board?

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Workflow modelling and automation is the future of process management in the corporate world. But, the first step to automation strategy is visualization and planning. This is where a Kanban Board comes in.

An enormously efficient tool for workforce planning and execution, kanban boards also serve as powerful communication tools. They can increase team productivity, eliminate time-wastage and enhance the overall efficiency in an organization.

A kanban board is a project management system that allows you to visualise office processes. For humans, 90% of the information that the brain receives is visual. Hence, kanban boards capitalize on this concept and offer visual cards, columns and other technological cues in the form of communication tools.

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What is the definition of a Smart City?

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Over the past few years, smart cities have dominated conversations revolving around revolutionizing economic growth, local geographical development accessibility. But even with global spendings on smart cities exceeding massive figures like 608 billion USD, the exact meaning of smart cities is still unknown to many.

A smart city is a regional area that uses electronic and technology-based infrastructure such as information and communication technology (ICT) to collect real-time data and insights, provide certain important services, and solve city problems.

Smart cities are also used to improve the city’s day to day operations, such as public transportation, power and water supply, and sanitation systems. Using this data, the local government can then make informed decisions on creating effective solutions to rectify these prevailing city problems. Read more

What is the Difference Between the Low-Code and No-Code Platforms?

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The main difference between Low-Code and No-Code Platforms is that in Low-Code platforms you can use code in certain areas, giving you more flexibility and power. So, let’s dive into each platform with some more details.

Technology lies at the crux of the 21st-century world. No sector can survive without the means of digitization. Technology plays a key role in global businesses that are moving towards digital transformation. It is a crucial task for companies to make perfect choices about their technology stack for business. One of the vital aspects of this digital transformation is application development. That’s where low-code and no-code application development platforms play an important role. Read more

Why do you need a case management solution?

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Gone are the days when case management solutions only served lawyers, doctors and bankers. Today, case management impacts all technology-based offices. Considered to be an indispensable branch of customer service, case management systems combine human tasks with electronic workflow. From incoming applications to grievance redressal, you need a case management solution for your business if you think customer satisfaction is a priority.

A case management software gives your company a unified location to save, track and retrieve all customer data. The database contains everything from billing information to case notes. With instant remedies and case dissolution becoming the hallmark of customer satisfaction, case management solutions give you an instant insight into individual client problems. The software enables agents to readily access product information and client queries, which in turn increases their productivity. Read more

Meaning of CRM

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In today’s competitive market, it is vital to provide your customers with an excellent and unparalleled user experience. Maintaining good customer relationships requires both man and technological power as recording, managing and utilising customer information effectively can be cumbersome if done manually. This is where CRM software come into play. The digital age calls for automation of office-processes and tracking and CRM software providers enable that in the customer-service sector.

CRM (Customer Relationship Management) is a type of software that allows for client data to be recorded and displayed methodically. It allows this valuable and critical information to be available across your organization. CRM software, a popular management tool is said to have an average ROI of $8.71 for every dollar invested. Read more