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What does a CRM Manager do?

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In a world where customers rule the growth narrative of a business, every company needs a person who can understand, satisfy, placate and engage the clients efficiently. Understanding every client’s value and allocating adequate resources to each customer is also a crucial part of client management. This is why CRM Managers are indisputably becoming a crucial part of upper management business layers.

A CRM Manager is responsible for maintaining customers’ relationships with the organization. Their job is to ensure enhanced client satisfaction, conceptualizing customer retention campaigns, overseeing and assisting the marketing teams with lead management and setting feedback channels. They manage CRM platforms that have been found to boost conversion rates by as much as 300%. CRM Managers often use CRM solutions to carry out these subjective tasks and execute multiple strategies every day. Read more

What are entitlements?

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From law firms to banks to schools, every organisation is supported by clients, and their satisfaction should be of paramount importance for the managers. According to Microsoft, 56% of the customers have stopped doing business with a company because they had a poor customer service experience.

However, not every query or complaint is a valid one and scouring to meet unreasonable needs can lead to massive wastage of company resources. This is why more and more companies are adopting entitlement processes in customer relationship management regimes.

Entitlements are means of customer support that are carried through by communication channels like phone or email support. They are set up to help the agents decide if a client is eligible for customer support. Crust’s Service Solution allows you to create custom entitlements which provide your agents with a clear overview of active entitlements.

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Why do you need a case management solution?

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Gone are the days when case management solutions only served lawyers, doctors and bankers. Today, case management impacts all technology-based offices. Considered to be an indispensable branch of customer service, case management systems combine human tasks with electronic workflow. From incoming applications to grievance redressal, you need a case management solution for your business if you think customer satisfaction is a priority.

A case management software gives your company a unified location to save, track and retrieve all customer data. The database contains everything from billing information to case notes. With instant remedies and case dissolution becoming the hallmark of customer satisfaction, case management solutions give you an instant insight into individual client problems. The software enables agents to readily access product information and client queries, which in turn increases their productivity. Read more

How can Low-Code Development Keep Your Business Ahead of the Curve?

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In the 21st century, the business world needs unique software to speed-up the workforce and succeed in their operations. The evolution in technology has made companies rethink their business processes. This is a challenging factor that every company should acquire perfect software to glorify their business.

Has your business made a stride ahead with present-day innovation or as yet burning through your experience with a monotonous working framework? If not, maybe your company needs some assistance with low-code application development. This article is simply the ideal answer for you! Read more

What Can You Build With Low-Code?

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For businesses in the 21st century, low-code application development is a game-changer. Open-source low-code application development is an enhanced and improvised version of the then software development life cycle that results in instant output without the usual hustle of coding. Businesses can meet their deadlines by providing comprehensive graphical interfaces that have an effective and quick deployment of output. From keeping track of the personal details of the customer to tracking of attendance of the employees to getting a sharp insight into the data inputs, low-code gives all that it takes to run a business smoothly. Read more

Why is AI the Future of Financial Services?

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Providing financial services is not an easy task. Especially with the current state of customer base, digital transformation, and fast-paced world, it is imperative to embrace the dynamic environment and change with time. That’s where Artificial Intelligence comes in and takes charge of every gigantic task while removing all roadblocks. In fact, analysts predict that AI will lead to more than $1 trillion in cost savings for businesses in financial services, by 2030. The figure represents 22% of banks’ current expense load and it’s a huge relief.

How is AI making all of this possible? Let’s have a look: Read more

Why Choose Rapid Application Development?

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Imagine a simple scenario. Your client approves the process and timeline for a particular project. Your team is halfway through the project, and suddenly the client has some change in plans! All your efforts go in vain, and you need to start from scratch. A massive blow, isn’t it?

But when it comes to software development, Rapid Application Development (RAD) comes to the rescue. Often the changing business demands and fluctuating market structure enforces to make changes in the architecture of the software. Let’s see how development models that are more effective and flexible like RAD come in handy. Read more

Why Customer Service Matters in the Healthcare Industry

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Typically, customer service is a vital metric to be considered while establishing a sustainable brand presence in any industry. About 32% of loyal customers might abandon your brand after one bad experience. But this figure becomes even more volatile when it comes to the healthcare industry. While considering patient care, there are various hospitality factors that add up to the overall customer experience. Thus, healthcare professionals need to focus on strong customer relationship management to bolster their business and highlight their brand. Read more

What Are Examples of Case Management?

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If there’s something that unites healthcare, law firms, educators, and business professionals, it’s case management. Essentially, case managers are subject matter experts, navigators, and confidants who can deliver their expertise on a complex issue and unwind the tangle. Case management, in simple terms, is quite similar to a business problem-solving approach that requires various data inputs and analyses to derive certain conclusions or reach a point of resolution. Read more

Is There Any Free CRM Software?

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Are your sales teams still working on tables and spreadsheets? Do you still use emails and other conventional means to keep track of your team’s progress? Well, if this is true for your business, it is a sign of danger.

The danger here lies in the fact that manual processes of managing leads and customers slacken the pace of the entire organization. Customers start getting frustrated, teams lose their time and efforts in sluggish paperwork, and eventually, customer relationships degrade. Read more