Why are Workflows Important?

Workflows play a crucial part in maintaining a systematic sequence of administrative and organizational processes from the initiation of a project to completion.

Workflows can help streamline and automate repetitive and time-consuming day-to-day organizational tasks. Also, they can improve your business’s efficiency, and consequently productivity.

Clearly defined workflows have a wide variety of benefits. They can aid employees to perform their duties more productively, help managers with decision-making, and provide cross-departmental collaboration opportunities.

Benefits of workflows

1) Accountability and job satisfaction

With the help of workflow automation, each task is allocated to a specific employee, with a clear set of guidelines and an expected date of completion. This will provide your business’s employees with a certain sense of accountability for their tasks. Furthermore, it will help them complete their goals faster and more effectively.

This also means that managers can spend less time monitoring and directing employees about the specific details of their daily duties. Therefore, workflows can help your business perform business processes better and foster increased levels of job satisfaction for employees, which will improve relationships between management and employees.

2) Better organizational communication

47% of employees stated that they had difficulty obtaining an accurate overview of the status of organizational projects. A lack of interdepartmental communication in modern businesses can result in errors in every aspect of a project.

However, with workflows, the business can make every step of an organizational project visible to all concerned parties.  Furthermore, workflows are eliminating the risk of miscommunication or inaccurate decision-making based on incorrect data and information.

3) Improve customer service experiences

According to Microsoft, 56% of global consumers have stopped doing business with a particular company due to poor customer service. Providing timely and satisfactory customer service is one of the key aspects of running a successful business today.

Reliance on manual consumer databases and records can prove to be tedious. It can result in consumer queries and concerns being overlooked or delayed. However, with the help of workflows, your business can monitor and automate consumer inquiries to ensure that your organization’s customer service is efficient, accurate and convenient.

4) Valuable insight to improve business processes

As the number of tasks that businesses are expected to perform continues to increase, it can be difficult to determine if new organizational strategies are profitable and if results are being delivered in a way that aligns with your long-term goals and objectives.

Establishing clear and concise workflows can help businesses obtain a clearer insight into business processes. This valuable insight can help develop workflows further, improve existing business processes and increase organizational profitability.

Automate your business’ workflows with Corteza

Planet Crust’s open-source, low-code software development and workflow management platform Corteza can help your business streamline and automate repetitive tasks that would have otherwise had to have been performed by an employee.

Corteza’s automation engine, Corredor, can help your business write easily executable workflows and help execute commands quickly. Get started for free with Corteza and help your employees save their most valuable asset, time.